Website Management
Kept fast, secure and current
The problem
A website is not finished the day it goes live. The software underneath it keeps being updated — some of those updates exist because somebody found a way in — while opening hours and prices drift out of date, and pages get slower as photographs and extras are added over time. None of it announces itself, so for most owners the first sign of trouble is a customer mentioning that something did not work, usually in the middle of a busy week when it is the last thing anyone has time for.
How we work
Every site we build is hosted by us — hosting is the service that keeps a website live on the internet — and kept up to date, watched around the clock and backed up daily. That is part of the build, not an extra line on the bill: hosting is included for the first 12 months and €20 a month after that, and a care plan includes that hosting rather than adding to it, so Essential is €60 a month in total, not €60 on top of the €20. What a plan buys on top is work: a set number of hours each month for the changes you ask for, a set number of articles researched, written and published, and the search wording around them — the headings and short page descriptions Google reads to work out what you do — so a year after launch there is more of your site for people to find than there was on the day it opened.
What's Included
Updates applied and tested
A website sits on software that its makers keep fixing, and some of those fixes close holes that people actively go looking for. We apply them and check the site still works afterwards, so the version your customers are using is not one with a known way in left open, and a fix for one thing has not quietly broken the form your enquiries arrive through.
Monitoring and backups
Uptime monitoring — an automatic check that tells us the moment the site stops answering — and daily backups, so problems are found before a customer finds them and a bad day can be put back to yesterday's working version rather than rebuilt. We do not publish a guaranteed fix time, because it depends on what went wrong: a hosting fault is usually minutes, something unusual can take longer.
Included edit time
Changes to wording, prices, opening hours or photographs are handled as part of the plan rather than quoted each time — up to an hour a month on Essential at €60, three on Growth at €245, six on Partner at €595. Hours are counted per calendar month and do not carry over, and anything larger, like a new page or a booking system, is quoted before any work starts, so nothing arrives as a bill you did not agree to.
Website Management across Cyprus
We work island-wide from our base in Paphos. These are the districts with a page of their own — everywhere else, just ask.
Questions
Do I have to pay monthly to keep my website online?
Hosting — the service that keeps your site live on the internet — is included for the first 12 months of every website STRATEX builds, and after that it is €20 a month, which also covers security updates, daily backups and monitoring that tells us if the site goes down. A care plan replaces that €20 rather than adding to it: every plan includes the hosting, so Essential is €60 a month in total, not €80, and the difference buys up to an hour of content changes each month. Your domain name is separate — it is registered in your name, and its renewal is not part of these prices. All prices include VAT, and monthly plans can be stopped with 30 days' notice.
What happens if my website goes down or stops working?
Every site STRATEX hosts is watched around the clock and backed up daily, so in most cases we know it is down before you do, and yesterday's working version can be put back rather than the site being rebuilt. We do not publish a guaranteed fix time, because it depends on what actually went wrong — a hosting fault is usually sorted in minutes, something unusual can take longer, and we would rather say that than promise a number we cannot always keep. Report anything by email to hello@stratex.studio; care plans come with quicker replies, and the Partner plan is answered the same day.
Who updates my website when something needs changing?
Usually we do, and that is what the included hours on a care plan are for: up to one hour a month on Essential at €60, three hours on Growth at €245, and six on Partner at €595. For most owners, emailing "change the opening hours to 9 to 6" is quicker than doing it themselves, and builds from €2,450 upwards include a blog or content area you can edit directly if you prefer. Hours are counted per calendar month and do not carry over, and anything beyond them — a newly designed page, a booking system, a redesign — is quoted before any work starts, so nothing arrives as an unexpected bill. Your domain, your content and your data stay yours and can be exported at any time.
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Send a short description of the problem and we will reply with what we would actually do about it, and what it would cost.